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Terms and Conditions


About Us

This web site is owned and operated by CA Commercial Ltd.

If you have any suggestions or comments or if you need to contact us, please use the details below.

Our Contact details:
CA COMMERCIAL LTD, ENTERPRISE HOUSE, 95 LONDON STREET, READING, BERKSHIRE RG1 4QA

Call: 0118 9391537

Email:info@colostomyuk.org

Company number: 08800749 Registered charity number: 1113471

Making a Purchase

We accept UK and NI orders only. Please contact us on 01189 328 4257 for international orders.

Making a purchase could not be easier. Just browse our website and click on any items that you wish to buy and click "Add to Basket" put them into the shopping basket. After you have finished your selection, click on "Checkout" at the top right and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own local currency.

We reserve the right to change pricing or withdraw products from sale without notice. Whilst we try to ensure the accuracy of prices and product information on our web site, we reserve the right to refuse or cancel any orders if we discover any pricing errors before we process your order, in which case you will be given the option to re-submit your order at the correct price or cancel the order.

We accept Visa, MasterCard and Paypal.

Delivery

We despatch all stock orders within 2-5 days of ordering 

We aim to despatch all orders on the same day if ordered before 12pm. If a product is not in stock we will contact you to advise delivery date.

Delivery Cost

Delivery cost is clearly stated at time of purchase

 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices include VAT at 20% unless otherwise stated.

Privacy Policy

Please see Stripe privacy policy

Returns Policy

Goods may be returned for a full refund or exchange (excluding P+P charges) within 28 days of purchase. Garments must be in original condition, must not have been worn and all tags and labels must be attached.

A purchase may be cancelled at any time.

RETURNS SHOULD BE SENT TO:

SHOP RETURNS

CA COMMERCIAL LTD, ENTERPRISE HOUSE, 95 LONDON STREET, READING, BERKSHIRE RG1 4QA